Shipping

FREE OF CHARGE SHIPPING

We offer free ground shipping on all consumer orders over $50 shipping to the United States. All prices are in USD, including sales tax where applicable. If you are resident outside the United States and require delivery outside of the United States, you are responsible for applicable taxes and custom fees according to your country’s policy. We have no control over these charges and we cannot predict their amount.

SHIPPING CARRIERS

Shipping carriers vary depending on your item’s destination country. For further information, please contact our Customer Delight Team.

SHIPPING TIMES

Shipping times will vary depending on your item’s destination. For further information, please contact our Customer Delight Team.

SHIPPING ZONES

Our website offers shipping to 62 states/territories of the United States. Orders placed before 12:00pm your local time will be processed and dispatched on the same day. Orders placed after 12:00pm your local time will be processed the next day.

If you would like to arrange delivery to another country, please contact our Customer Delight Team.

 

Returns

RETURNS POLICY

Our aim is that you love everything about your order, but we understand it doesn’t always work out that way. We will accept returns for unused merchandise in its original condition at time of purchase in accordance with our Terms.

For products purchased on sophieandbird.com, you have the right to cancel your order within 30 days starting the day after you receive the products. We offer a full refund if the product is returned in its original condition and packaging. You must send the product back to us within 14 days of telling us that you wish to return the product. Please note that the shipping cost of a returned product is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for products lost in transit.

To make a return or if your product has a manufacturing defect, please contact our Customer Delight Team with your name, address, phone number and order number. We are here to assist you. 

For our full returns policy, please refer to our Terms

EXCHANGES

For products purchased on sophieandbird.com, we will exchange any product you are unhappy with for another product if you notify us within 30 days starting the day after you receive the product. You must send the product back to us within 14 days of telling us that you wish to exchange the product. The returned product must be in its original condition and packaging. Please note that the shipping cost of a returned product is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for products lost in transit.

To make an exchange, please contact our Customer Delight Team with your name, address, phone number and order number. We are here to assist you in completing the exchange process.