FAQs


WHAT IS SO SPECIAL ABOUT SERIOUSLY SOFT SWADDLES?

Our Seriously Soft Swaddles are the world's best baby muslin swaddle blankets! Not only are they super soft with fab designs, they're free from harmful chemicals and packed with purpose too.

Read more about our Seriously Soft Swaddles here.


GENERAL

Sophie & Bird was launched in 2017 to bring healthy, stylish and functional clothes for babies and young children delivered to your door.

As parents ourselves, we were inspired after learning that children are particularly vulnerable to the thousands of toxic chemicals used in the textile industry. Although it is known that these hidden toxins pose health risks, very little has been done to raise awareness among consumers and we want to be part of the solution. 

Our Seriously Soft products are made with just good stuff that's best for our precious little customers. 

In keeping with our core values, we plant trees because of the health and environmental benefits that reforestation brings. We're passionate about using our business as a force for good, with a positive impact on people and the planet. 

We are a for-profit organisation with health and sustainability in our DNA.

Our tree planting program not only helps us reduce our carbon footprint, it allows us to use our business as a force for good, transforming customers into philanthropists and hopefully motivating others to do something awesome for the environment along the way. 

Follow us on social media (see here) and help us spread the word!

We are a small family team committed to helping babies and toddlers to live a healthier life. Our brand takes the names of our children who challenge and inspire us to achieve the best possible standards for our little customers. 

We're proud to support our charity tree planting program. For every product we sell, we plant a tree. We do this through our amazing Reforestation Partners around the world in North America, Latin America, Africa and Asia.

We want to use the purchasing power of individuals to grow a better future for our society and for the earth.

We have set ourselves the ambitious goal of planting 1,000,000 trees. 

Well, there are a few different places where you can source organic cotton. However, we take our sourcing to the next level by ensuring that our cotton is certified to the internationally-recognised Global Organic Textile Standard.

The organic cotton that is used in our Seriously Soft Swaddles is grown, harvested and produced India. Cotton is of course a plant and weather factors can affect fibre strength. While the Indian cotton gives us the best results most of the time, we are constantly testing to ensure that we have the strongest and highest quality of the season.

GOTS is the gold standard for sustainable processing of textiles made from organically grown fibres (such as cotton or wool). 

Our swaddles are certified to the GOTS standard, which means they are checked at every step of the supply chain, from harvesting through production, processing, manufacturing and labelling. The environmental management and social responsibility of producers is also independently verified.

Further information on GOTS is available here.

We'd suggest keeping it! But if you don't fancy repurposing your box into something awesome like a finger puppet theatre, a bi-plane or a boat, please recycle it. 

While most of our packaging can be recycled, there is always room for improvement. We know this and are working hard to find alternative solutions such as compostables, paper and biodegradables.

We have pledged to be plastic free during 2019! We are working hard to come up with the best packaging solutions in a way that is not at the expense of the environment.

Our small family team is here to answer your questions.

To get in touch, you can reply to any email from us or you can email us at hello@sophieandbird.com. Alternatively you can fill out our online contact form here or tweet us @_sophieandbird and shoot any question you may have our way.

SHIPPING

We ship out within 24 hours of the order placed.

For domestic orders in the United States, delivery by standard shipping takes 3 to 5 business days. The vast majority of orders will be delivered within 2 to 3 business days.

If you would like your order sooner, you can choose expedited shipping (2 business days) or priority shipping (next day) at checkout. 

For deliveries outside the United States, please see "International shipping" below.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If after 2 business days you have not received your tracking information, please contact us here.

We typically ship out orders same-day when placed by 12 noon otherwise we will ship next business day.

Once your package has been shipped, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a tracking number that will tell you exactly where your package is.

If you are having trouble viewing this information, feel free to contact us here.

We currently offer free shipping on orders over $50. Otherwise we charge a flat rate of $5.95 for shipping for anything else. 

Orders for shipments outside of the United States are charged on a case-by-case basis depending on the destination and may include additional processing and handling fees. If this option is of interest to you, please refer to "International shipping" below. 

We're pleased you're interested in our international shipping options! While we are not yet established with distributors or retailers outside of the United States, it is definitely on our priorities list.

We do ship internationally direct from our Amazon.com store (which you can check out here). Shipping rates vary depending on the total weight of your package as well as the exact location it's being delivered to. All international shipments will take an estimated delivery time of 2 to 4 weeks.

PAYMENT

We accept American Express, Apple Pay, MasterCard, PayPal and Visa.

Your card will be charged as soon as your order is processed.

ORDERING

We use the safest payment processing services on the internet, including PayPal and Shopify Payments. If you have any security questions or concerns please check out their web sites.

To purchase our Seriously Soft Swaddles, please click here.

If you're wondering where and how to place an order for our Seriously Soft Swaddles, you've come to the right place! Just complete the form on this page and our Customer Delight Team will be in touch to help you place your order. 

Once we have accepted an order, we cannot stop it being shipped to you. However, once you have received the products you ordered, you may return or exchange any of them within 30 days of the date of purchase in accordance with our returns policy in accordance with your rights at law. Please refer to our Returns Questions on how to return your product(s) or cancel your order.

After your order is submitted, you will be directed to an order confirmation page with your order number. You should also receive an email confirmation shortly after your order is submitted. If you have any issues with this, please contact our Customer Delight team here.

You can buy our products either on this website or on Amazon.com here. We’re not yet located in any retail locations, but when we branch out we’ll be sure to keep you up to date on all of our locations!

It depends on where you live, because each country has its own laws and regulations for imposing customs or import fees. Some countries are more aggressive in vetting and flagging shipments than others. If you have any queries regarding customs in your country, we suggest you contact your local customs authority. 

Simply contact our Customer Delight Team here, and we’ll be happy to take a note to let you know when the item is back in stock. 

Discount codes and giveaways are only available on sophieandbird.com and are not applicable to Amazon purchases. Anytime we announce a giveaway, we'll let subscribers to our newsletter know, including the timeframe in which the offer will be valid and how to sign up.

Yes. When placing an order for someone else, be sure to enter your email address in the relevant field of Customer Information. This way, you'll receive all order information and pricing. Purchasers on amazon.com here can select gift-wrapping, gift messaging or both and the product prices will not appear in the packing slip. 

RETURNS & EXCHANGES

At Sophie & Bird, we proudly stand behind our 30 Day Guarantee: if you're not 100% satisfied, we'll gladly give you a refund. That's how committed we are to our healthy organic cotton materials. 

Please note that our 30 Day Guarantee extends your right to cancel your entire order pursuant to UK consumer rights legislation within 14 days of receipt of the product.

If you were gifted an item or purchased an item that has defects of any sort, we ask that you submit a photo to our Customer Delight Team at hello@sophieandbird.com to help us get to the bottom of the issue. We can then rectify the matter to the fullest extent necessary. 

Ultimately, we want you to be completely satisfied with your Sophie & Bird gear and be sure to have the freshest and best representation of our clothing. 

To purchase Seriously Soft Swaddles, click here

If you find that you are not completely satisfied with your Seriously Soft Swaddles, we'll happily give you a refund. We offer a full 30 Day Guarantee. That's how committed we are to our healthy organic cotton materials. 

All we ask is that you send us a quick message on why it didn't meet your standards. We are always looking for ways to improve. Please contact us using the form here.

To purchase Seriously Soft Swaddles, click here.

We will process your return as quickly as possible. Once we have received your item we'll notify you of this to the email address that you provided at checkout. We strive to process a return within 20 days. Please note that the time it will take to post the refund to your payment account may vary according to your payment service provider's terms. 

No. We accept returns within 30 days from the date of receipt in accordance with our 30 Day Guarantee. After that period has expired, the sale will be counted towards our reforestation program. Once a tree has been planted, it is planted. We would never dig up a tree.

No.

Please follow the return instructions on Amazon.com by accessing the Contact Us form posted on the platform here

The official website of Sophie & Bird is www.sophieandbird.com where you can purchase healthy, stylish and practical gear for babies and young children. We also distribute products through amazon.com here

Any purchase made outside of our website or amazon page is not covered by our 30 Day Guarantee. When shopping for Sophie & Bird items, be sure that the seller is listed as Sophie & Bird and not under another seller name.

If you come across suspicious websites that you think might be counterfeits or frauds, please let us know here

OTHER

Our email newsletter is the place where you can stay connected into all things Sophie & Bird. As a subscriber, you'll have access to our regular email updates, information on tree planting projects, blogs, new products and an inside look at what deals we have going on. To sign up to be on our mailing list, please enter your information here


To purchase our Seriously Soft Swaddles, please click here

Our terms of service contain important information about your rights and how we do business. Check them out here, and please don't hesitate to let us know if you have any further questions here.

Our privacy policy can be found by clicking here.